Privacy Policy

1. What Personal Information We Collect:

At REN HEALTHQARE, we collect specific information to enhance your experience and provide tailored services. This includes your full name, phone number, and email address during the registration process. When you submit a quotation, we may gather details about your product preferences and the specifics of your quotation. Additionally, communication records, such as call logs and messages, are recorded for quality check purposes.

2. What We Do With the Personal Information We Collect:

Personal Information:To access the services provided by REN HEALTHQARE, users must provide essential personal information during the registration process. This information may include their name, email address, phone number, account number, and, in some cases, their contact address for specific services or utilities. The provided information enables REN HEALTHQARE to deliver services, enhance the user experience, and improve overall service quality. REN HEALTHQARE assures users that their data will not be shared with third parties, except as outlined in the privacy policy or as required by applicable law.

REN HEALTHQARE may occasionally collect additional information to improve services but will not disclose this data to third parties. The use of the information is service-dependent, intended for providing services, maintaining, protecting, and enhancing REN HEALTHQARE, as well as for developing new services. In the regular course of business, REN HEALTHQARE may use users’ email addresses and phone numbers for marketing, non-marketing, or administrative purposes, such as notifying them of significant changes, providing customer service, or sharing information about service updates.

Information that is freely available or accessible in the public domain is not considered personal information under the applicable law. User-generated content in public sections of the REN HEALTHQARE website is also exempt from this policy. Users are informed that choosing not to submit certain information may result in REN HEALTHQARE being unable to provide specific services, and the platform will make reasonable efforts to notify users in such cases. REN HEALTHQARE is not liable for the denial of services due to the non-receipt of necessary information. Upon registration, REN HEALTHQARE may contact users periodically for information updates at its discretion.

Non Personal Information:REN HEALTHQARE automatically collects non-personal information, such as the type of internet browser, the domain name of the website from which you arrived, the number of visits, average time spent on the site/mobile application, and pages viewed. This information is gathered seamlessly during your interaction with the website through technologies like Web Beacons

Additionally, when you visit our website, we collect your device’s connection details to the internet, including your IP address. Information like your device’s name, location, to enhance the responsiveness of REN HEALTHQARE website for each user, we employ electronic tools that assign a unique, random number as a user identification (User ID) to understand individual interests based on the identified computer. Your continued use of the website implies your agreement with the use of these technologies for the purposes outlined in this policy. If you prefer not to have such data collected, you may choose not to use our services or adjust your browsing and third-party cookie settings accordingly.

3. When We Disclose Personal Information:

Your personal information is treated with the utmost confidentiality. It is shared internally with authorized REN HEALTHQARE personnel for necessary business/ service purposes. Additionally, we comply with legal obligations, sharing information when required by law or law enforcement.

4.Security:

REN HEALTHQARE employs robust security measures to protect your personal information. Industry-standard encryption safeguards data during transmission, and our servers and databases are secure, with access restricted to authorized personnel. Ongoing employee training ensures that our staff is well-versed in data security and privacy practices. We retain information only for the necessary duration required for business operations.

5.Opting Out

You have the option to opt out of receiving promotional emails from REN HEALTHQARE by following the instructions provided in those emails. If you choose to opt out, please be aware that REN HEALTHQARE may still send you non-promotional email/ Ads, such as those related to your account.

Furthermore, you retain the right to withdraw the consent you provided at any time, as per the terms outlined in this policy. It’s important to note that the withdrawal of consent will not apply retroactively. If you wish to have your provided information deleted, please contact our grievance redressal email at renhealthqare@gmail.com, and we will respond within a reasonable timeframe. Please be aware that REN HEALTHQARE is not responsible for taking down, removing, or editing any of your public activities or submissions resulting from those activities. It’s essential to understand that withdrawing consent does not affect our right to continue collecting, using, and disclosing personal information in cases where such actions are permitted or required under applicable laws.

Record Keeping and Quality Assurance:

All calls and messages initiated by REN HEALTHQARE are recorded for internal quality assurance and training purposes. This information is strictly used within the organization and is not shared with external parties.

Updates to the Privacy Policy:

REN HEALTHQARE reserves the right to update this Privacy Policy as necessary. Users will be notified of any material changes.

Contact Information:

For any questions, concerns, or requests related to privacy, please contact our Privacy Officer at renhealthqare@gmail.com.

By using the REN HEALTHQARE website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.